Banking & Finance Currency Report 2.3 Banking & Finance Market - Satisfaction

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Australia ID#: 03-01-04-005

About this Report

2.3 Banking and Finance Market - Satisfaction is a sub-section of the Banking and Finance Currency Report. This section is a uniquely independent and reliable measure of customer satisfaction performance for the major financial institutions in Australia. This report monitors and tracks Customer Satisfaction and Main Financial Institution Satisfaction of the four major banks and regional institutions over the last ten years.
The brands in this report include ANZ, Bank of Queensland, Bank SA, BankWest, Bendigo Bank, Commonwealth Bank, Heritage Bank, Macquarie Bank, NAB, St George Bank, Suncorp, Westpac.

Additional Information

The Banking and Finance Currency Report, from which this section comes provides a uniquely independent analysis of the banking and finance market and the leading institutions which form it. It includes a general market overview of customer penetration (by state, age, and major institutions), market share, share of product and share of wallet, main financial institution (MFI) and bank satisfaction. It also looks at product performance in deposits and transactions, mortgages, major cards and personal lending. The report tracks the financial performance of major financial institutions at national and state levels over the last four years, enabling a holistic understanding of each person's financial needs and behaviour. The availability of such key insights and trends assist in facilitating decision making and helps companies maintain their competitive edge.
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Time Period: December 2018 Report
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