Customer Satisfaction Awards

Tourism and Travel - Domestic Airline

March 2017

Brands that we measure
#1 Virgin Australia 84%
2 Qantas (domestic)
3 REX (Regional Express)
4 Qantaslink
5 Jetstar (domestic)
 % of satisfied customers higher than last month
 % of satisfied customers lower than last month
 % of satisfied customers did not change last month
Time Period : October 2016 - March 2017
Sample Size : 2572

How we score our Customer Satisfaction
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